Wormhole | FAQ

Prerequisites

What are the prerequisites to start using Wormhole?

First, to start using the Wormhole Basic plan free trial, you are required to have access to a running instance of Business Central online or on-premise and valid Business Central licenses. If not, you will not be able to use the Wormhole product.

Which Business Central version do I need to use Wormhole?

For Business Central online, Wormhole is compatible with all versions of Business Central online. For Business Central on-premise, Wormhole is compatible with Dynamics NAV 2013 R2 and up the most recent version of Business Central on-premise.

Free Trial

What is the Wormhole free trial?

The Wormhole free trial provides you 30 days of access to the Wormhole Basic plan, to ensure you have sufficient time to explore and fully understand the configuration and functionalities of Wormhole’s most essential features during the trial period.

How can I start the Wormhole Basic plan free trial?

Click on the free trial signup button On This Page, or on the free trial button from Microsoft AppSource
Create your free Verosoft Design account using your Microsoft 365 email to activate the 30-day free trial.
Install Wormhole in your Business Central environment in just a few clicks and no setup.

My free trial is ending soon. What are my options?

Use the entire 30-day trial and wait until it expires for the default monthly Wormhole subscription to be auto-renewed at the end of the 30-day free trial period. In this case, the payment method you provided during registration will be charged 80$/month for each month you continue your subscription.
Change your auto-renewal subscription option from monthly to annual at any time during your 30-day free trial from your Verosoft Design account. In this case, the payment method you provided during registration will be charged 880$/year for each year you continue your subscription.
Cancel the auto-renewal of the monthly Wormhole subscription before the 30-day free trial expires.

Can I trial the Wormhole Standard plan?

Please note that currently, the free trial is only for the Wormhole Basic plan. Please do not hesitate to Contact Us for a demo or ask any questions you may have about the Standard plan.

Is there a payment method required for the free trial?

Yes. We do understand that committing to a payment may be difficult, especially when it is a software you have not tried yet… but with the importance of data integrity, we believe this is a great investment as you explore master data synchronization solutions. We also understand your schedule can be quite busy. If you forget to cancel the free trial before the end of your 30-day trial and the subscription is automatically renewed, we do provide refunds if notified within five (5) days after 30-day trial ends.

What happens when my trial expires?

When you sign up for a free trial, you are enrolling in a Wormhole subscription product. If you do not cancel the product before the end of the 30-day free trial period, the payment method you provided during registration will be charged the $80 monthly fee for each month you continue your subscription, until you choose to cancel.

Can I join the free trial for an existing organization?

Yes, because by default, anyone within your organization (tenant) who has a Business Central license (full User or team Member) will also have access to Wormhole. Please note that this may depend on internal security settings.

Can I get help during the trial period?

Yes, we are committed to ensure you fully understand the configuration and functionalities of Wormhole during the trial period. You are provided a discovery call with a technical consultant who will be able to help you with any questions you may have.

Pricing & Subscription

How does Wormhole Basic Plan pricing work?

Wormhole is a subscription based product that is billed either monthly or annually at a discounted price.

Wormhole Basic plan pricing is for one tenant. Within that tenant, you have unlimited environments, users, and companies.

The difference in pricing for the Standard plan is that you are charged for each company that you synchronize within the tenant. You can have multiple databases within the same tenant using the same license and you are only required to license the database that contains the most companies.

For multi tenant synchronization, you require additional Wormhole licenses (one per synched tenant), regardless of the plan.

How much does Wormhole cost?

For detailed Wormhole pricing, sign into your Verosoft Design account.

Do you offer discounts?

Yes, if you choose an annual subscription, you receive one (1) month free.

Can I change my subscription options?

Yes. Your plan renews every month or year, depending on the term you chose, which means you can change your subscription at any time during your plan's term from within your Verosoft Design account.

Can I upgrade my plan?

Yes, you can upgrade your plan at any time from within your Verosoft Design account. The effect of the changes will be prorated, and your billing cycle updated accordingly.

Can I pay in my local currency?

Yes, we support all local currencies, but you may be subject to a monthly currency conversion based on USD pricing. However, we do provide a fixed price list for USD, CAD, and EUR currencies.

What are the payment method options offered?

We accept all major debit and credit cards, as well as credit transfers or wires.

Cancellation & Refund

What is your refund policy?

Refunds are available after an automatic deduction for annual payments (i.e., after trial and after renewal period) within five (5) calendar days after the payment was made. There are no refunds for monthly payments.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time, and it will not auto-renew after the current paid term. Paid subscription will remain active for the duration of the paid term, including the 30-day trial period.

How do I cancel my subscription?

You can cancel your subscription from within your Verosoft Design account.

How do I request a refund?

You can request a refund from within your Verosoft Design account.